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  • Did you know... The air filter in your heating and air conditioning system should be changed to maintain maximum efficiency of the system.


Appliances - Refrigerator

  • Clean the seals with warm soapy water to help maintain a tight seal around the doors of the refrigerator and freezer.

Appliances - Water Heater

  • To reduce the risk of sediment build up and promote efficiency in your water heater it is recommended that the appliance be drained once per year.

Attic & Crawl Spaces - Attic

  • Check for pest intrusion and seal areas (not including vents) where insects or rodents can enter.
  • Check to ensure there are no obstructions from the soffit or ridge vents.

Attic & Crawl Spaces - Crawl Spaces

  • Inspect the vapor barrier periodically and repair any cuts or tears found.
  • Inspect the drain overflow and/or sump crock for obstructions and buildup.
  • Inspect the positive drain in the crawl space for obstructions, such as debris, drain overflow and/or the sump pump.

Attic & Crawl Spaces - Insulation

  • Check insulation in crawl spaces and secure any loose or falling insulation.

Electrical - Breakers and Outlets

  • Test the operation of the GFCI and AFCI breakers to ensure they are doing their job to protect you and your family.

Garage Doors

  • Test to ensure the door reverses when an object is under the door. Use a block of wood or roll of paper towels for the test.
  • Lubricate all moving parts of the garage door annually with a non-silicone based lubricant to reduce noise while the door is opening and closing.
  • Lubricate the key cylinder with graphite on an annual basis to maintain proper operation.
  • Wash garage doors with a mild, non-abrasive household detergent and rinsed with water.
  • Wipe down the wheel track to remove any debris and lubricate annually.

Home Exterior - Brick *

  • Inspect the weep holes to ensure they are not blocked by landscaping or clogged with debris or algae.
  • Inspect caulking around exterior windows, doors, trim, j-channel, and vent pipes. Always remove caulk before applying new caulk.

Home Exterior - Grading/Exterior Drainage *

  • Be aware when planting new landscaping or building decks/patios to not affect designed drainage patterns in your yard.

Home Exterior - Gutters & Downspouts *

  • Keep gutters clean of debris that can cause overflowing or ice damming, which could cause damage to the house.

Home Exterior - Shutters and Trim *

  • Inspect caulking around window trim, door trim and garage door trim. Always remove caulk before applying new caulk.

Home Exterior - Siding *

  • Inspect caulking around exterior windows, doors, trim, j-channel, and vent pipes. Always remove caulk before applying new caulk.

Home Safety - Security System

  • The backup batteries must be replaced periodically and the system tested according to manufacturer's guidelines to ensure it is in reliable working condition.
  • The keypad and sensors should be cleaned carefully with a dry soft cloth. Do not spray water or any other fluid on the units.

Home Safety - Smoke Detectors

  • Your smoke detectors are powered via electricity, however they have a battery backup in the event the power goes out. The detectors and backup batteries should be tested monthly to ensure they are still functioning properly.
  • Keep dust off of the detectors by gently vacuuming the outside of the unit once a month.

Home Safety - Storm Preparation

  • Make sure any areaway drains and overflow drains are free of debris.
  • Make sure the sump pump outlet and sump pump are working properly. Check often.
  • Secure any loose patio furniture, umbrellas or trash cans that can be blown around.
  • Make sure there is nothing impeding or blocking water flow from the exterior down spouts and drains.
  • If the power does go out, contact the utility company immediately. With no power, the well, sump pump, or ejector pits will not operate. In this case, do not use the basement bath.
  • Fill some containers or a bath tub with water for regular water use. Each toilet will have enough water in the tank for one flush. You can remove the tank lid and manually fill with water to the fill line for additional flushes.
  • Gas cook tops will still be operational by using a lighter when you turn on the burners to the ignite position.
  • Unplug any exterior yard lighting fixtures plugged in to outlets.
  • Keep garage doors closed during the storm.
  • Monitor the rain water in the areaway.
  • Have emergency kit available with flash lights and batteries.
  • Contact Customer Service

    While drastic weather conditions and power outages are not covered by your warranty, if you should have questions or are in need of direction, please contact our Customer Care Center via phone (phone numbers below) or via an online request.

    Ryan Homes Customer Care (877) 550-7926
    NV Homes Customer Care (877) 507-0057
    Heartland Homes Customer Care (855) 583-6844
  • With a hurricane you can expect high winds and a great deal of rain. Please take the extra time to be proactive in preparing your home for this event. Please consider the following reminders:

HVAC - Heating and Cooling

  • Check air filters monthly and replace as needed. Do not operate your system without an air filter in position.
  • Condensation lines should be cleaned and drained annually. The condensation lines drain moisture created by the systems while operating and through normal wear and tear will collect algae and other debris that should be removed to ensure the lines are clear.

HVAC - Humidifiers

  • Turn off the humidifier when you use the air conditioning. The additional moisture can cause a freeze-up of the cooling system. There is ample ambient moisture in summer air; if your humidifier adds more, it can overwork the air conditioner and reduce its cooling effect.

Interior Finish & Details - Caulking

  • Caulking in wet areas such as showers and tubs must be maintained by the homeowner regularly.
  • Inspect caulking around interior windows, doors, trim and stairways. Always remove existing caulk before applying new caulk.

Plumbing - Disposal

  • Clean your disposal to improve the smell and remove any bacteria that may form under the rubber gasket.

Plumbing - Faucets

  • Occasional cleaning of the aerators on your faucets (normally every three to four months) will allow proper flow of water. The city or municipality water department controls the overall water pressure.

Plumbing - Pipes and Drains

  • If a plumbing fixture is left unused, it should be turned on at regular intervals to replace evaporating water and to ensure that the trap barrier remains intact.

Plumbing - Sump Pumps

  • Clean the crock of the sump pump and lubricate the float every 3 to 6 months. It is the homeowner’s responsibility to keep sump crocks and pump clean and free of debris.

Roofing *

  • All roofing, flashing, roof vents and exhaust fans should be checked twice a year by a professional roofing contractor in order to maintain a good watertight condition.

Windows & Doors - Windows

  • Always lock windows when not in use to obtain proper seal to keep air and moisture from entering the home.
  • Windows are constructed with small holes called "weep holes" to allow water to drain from the windowsill. Weep holes should not be blocked by tape, caulk or debris to prevent them from draining properly.